Events

LUNCHTIME ROUNDTABLE

Wednesday, February 12th, 12.30pm – 2.30pm

Private Room at The Ivy, 1-5 West Street, London, WC2H 9NQ

Tech Vs. People – Deciding Your CX Investment Priorities

What will deliver the biggest CX impact in the early 2020s, investments in tech or investments in people?

By invitation

Sponsored by Teleperformance

BREAKFAST BUSINESS SCHOOL SEMINAR

Thursday, February 13th, 8.30am – 10am

The Ivy Club, 9 West Street, London, WC2H 9NE

PlayStation’s High Growth Customer Service Journey: A Story Of Success Through Partnership And Governance

Learn how the leader in video-gaming delivers high standards of customer care 24/7 to some of the most exacting customers on the planet

By invitation

Sponsored by SYKES

BREAKFAST BUSINESS SCHOOL SEMINAR

Thursday, March 12th, 8.30am – 10am

The Ivy Club, 9 West Street, London, WC2H 9NE

Employee Experience Leadership For The Augmented Workforce

Learn why exceptional Employee Experience (EX) is vital for the new digitally-augmented workforce, and what will be the demands on employee leadership

By invitation

Sponsored by TTEC