Events

Directors Club® Tomorrow’s World

A Monthly Webinar Series For Customer-Centric Leaders

Follow how social distancing measures are impacting how customers and brands communicate as we move from lockdown to a new normality over the coming months.

Ep 1: Thursday, June 4th, 11am – 11.45am BST

Ep 2: Thursday, July 2nd, 11am – 11.45am BST

Ep 3: Thursday, August 6th, 11am – 11.45am BST

Ep 4: Thursday, September 3rd, 11am – 11.45am BST

Ep 5: Thursday, October 1st, 11am – 11.45am BST

Register here as a series delegate.

The logon link for each episode will be emailed to registrants 3-working days before the above dates.

Sponsored by TTEC

Directors Club® Big Group Hug | Customer Service Leaders

A roundtable discussion via video conference with 10 customer service leaders.

Tuesday, June 9th 1.45pm – 3pm BST

Preparing To Bounce Back:
Planning for and navigating towards a new normality

An open discussion where participants suggest the topics and help each other in the spirit of “we’re all in this together.”

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Directors Club® Big Group Hug | People Leaders

A roundtable discussion via video conference with 10 people leaders.

Thursday, June 11th 1.45pm – 3pm BST

Preparing To Bounce Back:
Planning for and navigating towards a new normality

An open discussion where participants suggest the topics and help each other in the spirit of “we’re all in this together.”

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Directors Club® Big Group Hug | Customer Operations Leaders

A roundtable discussion via video conference with 10 customer operations leaders.

Tuesday, June 16th 1.45pm – 3pm BST

Preparing To Bounce Back:
Planning for and navigating towards a new normality

An open discussion where participants suggest the topics and help each other in the spirit of “we’re all in this together.”

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Directors Club® Big Group Hug | Resource Planning & Forecasting Leaders

A roundtable discussion via video conference with 10 resource planning and forecasting leaders.

Thursday, June 18th 1.45pm – 3pm BST

Preparing To Bounce Back:
Planning for and navigating towards a new normality

An open discussion where participants suggest the topics and help each other in the spirit of “we’re all in this together.”

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

VIRTUAL SEMINAR

Tuesday, June 23rd, 2pm – 3pm BST

Online virtual seminar using GoToWebinar

After The Unlocking, Who Works Where?

How To Decide Who Stays At Home And Who Returns To The Contact Centre

By invitation

Sponsored by SYKES

Directors Club® Good Ideas Exchange | Customer Contact

A roundtable discussion via video conference with 10 customer contact leaders and stakeholders.

Wednesday, June 24th, 1.45pm – 3pm BST

At-Home or In-Centre? Deciding Who Works Where & When

An open discussion where participants share ideas in the spirit of “we’re all in this together.”

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by NICE

Directors Club® Good Ideas Exchange | Customer Contact

A roundtable discussion via video conference with 10 customer contact leaders and stakeholders.

Tuesday, June 30th, 2.30pm – 3.45pm BST

At-Home or In-Centre? Deciding Who Works Where & When

An open discussion where participants share ideas in the spirit of “we’re all in this together.”

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by NICE