Diary

BREAKFAST ROUNDTABLE

Thursday, March 28th, 8.30am – 10.30am

The Private Room at The Ivy, 1-5 West Street, London, WC2H 9NQ

Managing Change: Embracing The Disruptors In Travel Customer Experience

This gathering of travel leaders will discuss how to embrace CX disruptors to ensure customer experience remains a key differentiator

By invitation

Sponsored by Webhelp

BREAKFAST BUSINESS SCHOOL

Wednesday, April 3rd, 8.30am – 10am

The Ivy Club, 9 West Street, London, WC2H 9NE

CX, Heal Thyself

Why Your Most Important Customer Is Your Employee

By invitation

Sponsored by TTEC

BREAKFAST BUSINESS SCHOOL

Thursday, May 9th, 8.30am – 10am

The Ivy Club, 9 West Street, London, WC2H 9NE

Facilitating High-Growth – Scaling Customer Service

Scaling-up Customer Service In High-Growth and Hyper-Growth Companies To Deliver Consistent Customer Experience Across The Growth Curve

By invitation

Sponsored by SYKES

BREAKFAST ROUNDTABLE

Wednesday, May 22nd, 8.30am – 10.30am

The Private Room at The Ivy, 1-5 West Street, London, WC2H 9NQ

Managing Change: Embracing The Disruptors Of Insurance Customer Experience

This gathering of insurance leaders will discuss how to embrace CX disruptors to ensure customer experience remains a key differentiator

By invitation

Sponsored by Webhelp