Diary

BREAKFAST BUSINESS SCHOOL

Thursday, September 26th, 8.30am – 10am

The Ivy Club, 9 West Street, London, WC2H 9NE

Cutting Through The Digital Transformation Hype

How To Deliver Great Customer Experiences At Lower Cost

By invitation

Sponsored by TTEC

BREAKFAST ROUNDTABLE

Thursday, October 10th, 8.30am – 10.30am

The Ivy, 1-5 West Street, London WC2H 9NQ

Understanding The Unicorn Effect

How the new breed of unicorns – Uber, Monzo, Deliveroo et al – are changing the customer experience expectations of all generations

By invitation

Sponsored by Odigo

ON DEMAND AWARD WINNER’S WEBINAR

Online using GoToWebinar

How To Create “Super-Agents” By Giving Each Human A Robot Smart-Assistant | Winner Of The 2019 UK National Innovation Award

Join us for this webinar as Jacada highlight some of the innovative features and introductory use cases delivered through the Smart Agent Assistant.

All are welcome

Watch online here.

ON DEMAND AWARD WINNER’S WEBINAR

Online using GoToWebinar

How To Deliver Individual Experiences To Anonymous Website Visitors | Winner Of The 2019 UK National Innovation Award

Join us for this webinar as Personify XP demonstrate how you can deliver personalised experiences to anonymous website visitors.

All are welcome

Watch online here.

ON DEMAND AWARD WINNER’S WEBINAR

Online using GoToWebinar

How To Deliver Always-on Multilingual Customer Support At Scale | Winner Of The 2019 UK National Innovation Award

Join the webinar to learn from senior leaders at Concentrix and Unbabel about the impact of always-on, multilingual support on your operational model.

All are welcome

Watch online here.