Diary

BREAKFAST ROUNDTABLE

Tuesday, February 28th, 8.30am – 10.30am

The Private Room at The Ivy, 1-5 West Street, London, WC2H 9NQ

In The Open Banking Era Who Will Own The Customer Relationship?

Join us to discuss the role and importance of customer experience innovation in a transparent, hyper-competitive open banking environment

By invitation

Sponsored by Teleperformance

BREAKFAST BUSINESS SCHOOL

Wednesday, March 6th, 8.30am – 10am

The House of St Barnabas, 1 Greek Street, Soho Square, London, W1D 4NQ

Customer Service Productivity Seminar

What Is Robotic Process Automation For The Contact Centre? Why Is It Important To Customer Service Productivity?

By invitation

Sponsored by Jacada

BREAKFAST ROUNDTABLE

Thursday, March 28th, 8.30am – 10.30am

The Private Room at The Ivy, 1-5 West Street, London, WC2H 9NQ

Managing Change: Embracing The Disruptors In Travel Customer Experience

This gathering of travel leaders will discuss how to embrace CX disruptors to ensure customer experience remains a key differentiator

By invitation

Sponsored by Webhelp