Summer Term 2019

AWARD WINNER’S WEBINAR

Tuesday, June 25th 1pm – 2pm BST

Online using GoToWebinar

How To Deliver Always-on Multilingual Customer Support At Scale | Winner Of The 2019 UK National Innovation Award

Join the webinar to learn from senior leaders at Concentrix and Unbabel about the impact of always-on, multilingual support on your operational model.

All are welcome

Register here

AWARD WINNER’S WEBINAR

Thursday, June 18th 1pm – 2pm BST

Online using GoToWebinar

How To Deliver Individual Experiences To Anonymous Website Visitors | Winner Of The 2019 UK National Innovation Award

Join us for this webinar as Personify XP demonstrate how you can deliver personalised experiences to anonymous website visitors.

All are welcome

Register here

AWARD WINNER’S WEBINAR

Thursday, June 6th 1pm – 2pm BST

Online using GoToWebinar

How To Create “Super-Agents” By Giving Each Human A Robot Smart-Assistant | Winner Of The 2019 UK National Innovation Award

Join us for this webinar as Jacada highlight some of the innovative features and introductory use cases delivered through the Smart Agent Assistant.

All are welcome

BREAKFAST WORKSHOP

Wednesday, June 5th, 8.30am – 10.30am

The Private Room at The Ivy, 1-5 West Street, London, WC2H 9NQ

How To Engage & Communicate With Generation Z

This gathering of customer-centric leaders will seek to understand the emerging Generation Z, half of whom are now aged 18-24, their perception of brands and how they wish to communicate.

By invitation

Sponsored by Odigo

BREAKFAST ROUNDTABLE

Wednesday, May 22nd, 8.30am – 10.30am

The Private Room at The Ivy, 1-5 West Street, London, WC2H 9NQ

Managing Change: Embracing The Disruptors Of Insurance Customer Experience

This gathering of insurance leaders will discuss how to embrace CX disruptors to ensure customer experience remains a key differentiator

By invitation

Sponsored by Webhelp

BREAKFAST SEMINAR

Tuesday, May 21st, 8.30am – 10.30am

The Private Room at The Ivy, 1-5 West Street, London, WC2H 9NQ

How Can Organisations Align Online & Offline Customer Experience?

Join this gathering of stakeholders in customer and digital experience to hear success stories in online-offline CX convergence, along with the latest market trends

By invitation

Sponsored by Teleperformance

BREAKFAST BUSINESS SCHOOL

Thursday, May 9th, 8.30am – 10am

The Ivy Club, 9 West Street, London, WC2H 9NE

Scaling Customer Service To Facilitate High Customer Growth

Scaling-up Customer Service In High-Growth and Hyper-Growth Companies To Deliver Consistent Customer Experience Across The Growth Curve

By invitation

Sponsored by SYKES

BREAKFAST BUSINESS SCHOOL

Wednesday, April 3rd, 8.30am – 10am

The Ivy Club, 9 West Street, London, WC2H 9NE

CX, Heal Thyself

Why Your Most Important Customer Is Your Employee

By invitation

Sponsored by TTEC