Summer Term 2018

BREAKFAST BUSINESS SCHOOL

Tuesday, April 17th, 8.30am – 10am

The Private Room at The Ivy, Soho London

Defining & Understanding Autonomous CX

A Keystone In The Digital Transformation of Customer Service Operations

By invitation

Sponsored by Jacada

BREAKFAST BUSINESS SCHOOL

Thursday, April 26th, 8.30am – 10am

The Ivy Club, Soho London

Human & Digital Collide

How to create brand ambassadors by bringing humanity to digital cross-channel interactions

By invitation

Sponsored by TTEC

CUSTOMER OBSESSIVES’ LONDON COLLECTIVE

Thursday, May 3rd, 8.30am – 10.30am

The Private Room at The Ivy, Soho London

Breakfast Roundtable Discussion

Person-to-Person Customer Interaction Will Survive and Prosper in the Post-AI World

By invitation

Sponsored by Genesys

INNOVATION EXCHANGE WEBINAR

Wednesday, May 9th 1pm – 2pm BST

Live Online Via GoToWebinar

Building a Foundation for Transformative Self-Service

Free of charge. All are welcome

Sponsored by Coveo

BREAKFAST BUSINESS SCHOOL

Wednesday, May 16th, 8.30am – 10am

The Ivy Club, Soho London

Managing High-Season Customer Service: Don’t Let Demand Peaks Become CX Troughs

How to successfully scale support capacity for high-season and demand spikes, whilst controlling costs and meeting customer experience objectives

By invitation

Sponsored by SYKES

BREAKFAST BUSINESS SCHOOL

Tuesday, May 22nd, 8.30am – 10am

South Terrace Lounge at the King Street Townhouse, Manchester.

Contact Centre Customer Experience: Every agent empowered. Every call an opportunity

Strategic thought leadership and case study examples of how companies are leveraging CX to empower agents and delight customers

By invitation

Sponsored by Medallia

RESEARCH REVEAL WEBINAR

Tuesday, June 5th 1pm – 2pm BST

Live Online via GoToWebinar

Future of Person-to-Person Customer Communication

Attendees of the live webinar will receive a free copy of the research report

All are welcome. Free of charge

Sponsored by KURA and Inisoft

LEADERS’ BREAKFAST ROUNDTABLE

Thursday, June 14th 8.30am – 10.30am

The Ethics Of Automation: Striking A Balance Between Human & Automated Customer Service

The Private Room at The Ivy, West Street, London

By invitation

Sponsored by Genesys

WINNER’S WEBINAR

Voice Of The Customer Category: UK National Innovation Awards

Thursday, June 28th 1pm – 1.45pm

The Next Evolution In Surveys: AI, Chatbots and the Power of Conversations

Showcasing Wizu