Spring Term 2019

BREAKFAST BUSINESS SCHOOL

Thursday, January 31st, 8.30am – 10am

The House of St Barnabas, 1 Greek Street, Soho Square, London, W1D 4NQ

Blending Talent & Technology

Evolving Customer Care For The Millennial Generation

By invitation

Sponsored by TTEC

BREAKFAST BUSINESS SCHOOL

Thursday, February 7th, 8.30am – 10am

The Ivy Club, 9 West Street, London, WC2H 9NE

Tech Explained

What Is Artificial Intelligence And How Is It Applied To Customer Service?

By invitation

Sponsored by SYKES

BREAKFAST ROUNDTABLE

Tuesday, February 12th, 8.30am – 10.30am

The Private Room at The Ivy, 1-5 West Street, London, WC2H 9NQ

Becoming Millennial-Friendly

Exceeding The Customer Experience Expectations Of The Uber, Monzo, Deliveroo Generation

By invitation

Sponsored by Odigo

BREAKFAST ROUNDTABLE

Thursday, February 28th, 8.30am – 10.30am

The Private Room at The Ivy, 1-5 West Street, London, WC2H 9NQ

In The Open Banking Era Who Will Own The Customer Relationship?

Join us to discuss the role and importance of customer experience innovation in a transparent, hyper-competitive open banking environment

By invitation

Sponsored by Teleperformance

BREAKFAST BUSINESS SCHOOL

Wednesday, March 6th, 8.30am – 10am

The House of St Barnabas, 1 Greek Street, Soho Square, London, W1D 4NQ

Customer Service Productivity Seminar

What Is Robotic Process Automation For The Contact Centre? Why Is It Important To Customer Service Productivity?

By invitation

Sponsored by Jacada

BREAKFAST ROUNDTABLE

Thursday, March 21st, 8.30am – 10.30am

The Ivy Club, 9 West Street, London, WC2H 9NE

Insurance Claims Experience Health-Check

Making Progress Towards A Truly Omnichannel Claims Experience

By invitation

Sponsored by Medallia

BREAKFAST ROUNDTABLE

Thursday, March 28th, 8.30am – 10.30am

The Private Room at The Ivy, 1-5 West Street, London, WC2H 9NQ

Managing Change: Embracing The Disruptors In Travel Customer Experience

This gathering of travel leaders will discuss how to embrace CX disruptors to ensure customer experience remains a key differentiator

By invitation

Sponsored by Webhelp