Spring Term 2019

BREAKFAST BUSINESS SCHOOL

Thursday, January 31st, 8.30am – 10am

The House of St Barnabas, 1 Greek Street, Soho Square, London, W1D 4NQ

Blending Talent & Technology

Evolving Customer Care For The Millennial Generation

By invitation

Sponsored by TTEC

BREAKFAST BUSINESS SCHOOL

Thursday, February 7th, 8.30am – 10am

The Ivy Club, 9 West Street, London, WC2H 9NE

Tech Explained

What Is Artificial Intelligence And How Is It Applied To Customer Service?

By invitation

Sponsored by SYKES

BREAKFAST ROUNDTABLE

Tuesday, February 12th, 8.30am – 10.30am

The Private Room at The Ivy, 1-5 West Street, London, WC2H 9NQ

Becoming Millennial-Friendly

Exceeding The Customer Experience Expectations Of The Uber, Monzo, Deliveroo Generation

By invitation

Sponsored by Odigo