Autumn Term 2018

BREAKFAST ROUNDTABLE

Thursday, September 20th, 8.30am – 10.30am

The Ivy, 1-5 West Street, London

Managing Change Vs. Managing Customer Experience

How To Keep Customers Happy During Times Of Transformation

By invitation

Sponsored by Firstsource

BREAKFAST ROUNDTABLE

Tuesday, September 25th, 8.30am – 10.30am

The Ivy, 1-5 West Street, London

Low Contact Or No Contact

Ideas On How To Design Service To Lower The Number Of Customer Contacts Per Order

By invitation

Sponsored by ServiceNow

BREAKFAST BUSINESS SCHOOL

Wednesday, September 26th, 8.30am – 10am

The Ivy Club, 9 West Street, London

Customer-Centric Leadership

Driving A Customer Experience Culture From Within

By invitation

Sponsored by TTEC

RESEARCH LIVE WEBINAR

Thursday, September 27th, 1pm – 2pm

Online using GoToWebinar

Can – Will – Should – Robots Take Over Customer Service Delivery?

For details of the two-part research process click here

Sponsored by Genesys

BREAKFAST BUSINESS SCHOOL

Tuesday, October 16th, 8.30am – 10am

The Ivy Club, 9 West Street, London

Success Stories Of Deploying And Optimising Chatbots

By invitation

Sponsored by IMImobile

BREAKFAST BUSINESS SCHOOL

Thursday, November 1st, 8.30am – 10am

The Ivy Club, 9 West Street, London

Achieving Self-Service Excellence

Success Stories Of Delivering Online Customer Care Content

By invitation

Sponsored by Sykes

BREAKFAST ROUNDTABLE

Thursday, November 8th, 8.30am – 10.30am

The Ivy, 1-5 West Street, London

Building Emotional Connections

How Customer Emotions Impact Travel Experiences And Brand Loyalty

By invitation

Sponsored by Webhelp

BREAKFAST ROUNDTABLE

Wednesday, November 21st, 8.30am – 10.30am

The Ivy, 1-5 West Street, London

Customer Experience Excellence On A Budget

How can UK utilities companies differentiate themselves through customer excellence, whilst reducing cost and maximising revenue?

By invitation

Sponsored by Firstsource