SUMMER TERM 2018

BREAKFAST BUSINESS SCHOOL

 

Tuesday, April 17th, 8.30am – 10am

 

The Private Room at The Ivy, Soho London

 

Defining & Understanding Autonomous CX

 

A Keystone In The Digital Transformation of Customer Service Operations

 

By invitation

 

Sponsored by Jacada

BREAKFAST BUSINESS SCHOOL

 

Thursday, April 26th, 8.30am – 10am

 

The Ivy Club, Soho London

 

Human & Digital Collide

 

How to create brand ambassadors by bringing humanity to digital cross-channel interactions

 

By invitation

 

Sponsored by TTEC

CUSTOMER OBSESSIVES’ LONDON COLLECTIVE

 

Thursday, May 3rd, 8.30am – 10.30am

 

The Private Room at The Ivy, Soho London

 

Breakfast Roundtable Discussion

 

Person-to-Person Customer Interaction Will Survive and Prosper in the Post-AI World

 

By invitation

 

Sponsored by Genesys

INNOVATION EXCHANGE WEBINAR

 

Wednesday, May 9th 1pm – 2pm BST

 

Live Online Via GoToWebinar

 

Building a Foundation for Transformative Self-Service

 

Free of charge. All are welcome

 

Sponsored by Coveo

BREAKFAST BUSINESS SCHOOL

 

Wednesday, May 16th, 8.30am – 10am

 

The Ivy Club, Soho London

 

Managing High-Season Customer Service: Don’t Let Demand Peaks Become CX Troughs

 

How to successfully scale support capacity for high-season and demand spikes, whilst controlling costs and meeting customer experience objectives

 

By invitation

 

Sponsored by SYKES

BREAKFAST BUSINESS SCHOOL

 

Tuesday, May 22nd, 8.30am – 10am

 

South Terrace Lounge at the King Street Townhouse, Manchester.

 

Contact Centre Customer Experience: Every agent empowered. Every call an opportunity

 

Strategic thought leadership and case study examples of how companies are leveraging CX to empower agents and delight customers

 

By invitation

 

Sponsored by Medallia

RESEARCH REVEAL WEBINAR

 

Tuesday, June 5th 1pm – 2pm BST

 

Live Online via GoToWebinar

 

Future of Person-to-Person Customer Communication

 

Attendees of the live webinar will receive a free copy of the research report

 

All are welcome. Free of charge

 

Sponsored by KURA and Inisoft

LEADERS’ BREAKFAST ROUNDTABLE

 

Thursday, June 14th 8.30am – 10.30am

 

The Ethics Of Automation: Striking A Balance Between Human & Automated Customer Service

 

The Private Room at The Ivy, West Street, London

 

By invitation

 

Sponsored by Genesys

WINNER’S WEBINAR

 

Voice Of The Customer Category: UK National Innovation Awards

 

Thursday, June 28th 1pm – 1.45pm

 

The Next Evolution In Surveys: AI, Chatbots and the Power of Conversations

 

Showcasing Wizu