SUMMER TERM 2017

AWARD WINNER’S BREAKFAST & BRIEFING

 

Wednesday, July 5th 8.30am – 10am

 

The Ivy Club, Soho, London

 

Shrinking The Contact Centre: Reduce Inbound Call Volumes Through Deflection To Digital

 

By invitation

 

Featuring insight and knowhow from Jacada

CHANGING CUSTOMER ECONOMICS DINNER & DEBATE

 

Thursday, June 29th 6.30pm – 9.30pm

 

Roux At The Landau, The Langham Hotel, London

 

Can We Afford To Talk To Our Customers Anymore? The Changing Economics Of Customer Interaction

 

By invitation

 

Sponsored by Genesys

TRAVEL LEADERSHIP DINNER & DEBATE

 

Thursday, June 22nd 6.30pm – 9.30pm

 

Roux At The Landau, The Langham Hotel, London

 

Digital Is De-Humanising Travel: What Is The Future Role Of People In Customer Interaction Within Travel?

 

By invitation

 

Sponsored by Webhelp

LAUNCH EVENT – CUSTOMER OBSESSIVES’ LONDON COLLECTIVE™

 

Thursday, June 22nd 8.30am – 10am

 

The Ivy Club, Soho, London

 

The AO.com Story Told By David Atherton: A Case Study In Achieving Excellence In Customer Experience & Employee Engagement

 

By invitation

 

Sponsored by Genesys

CHANGING CUSTOMER ECONOMICS DINNER & DEBATE

 

Thursday, June 15th 6.30pm – 9.30pm,

 

Roux At The Landau, The Langham Hotel, London

 

Can We Afford To Talk To Our Customers Anymore? The Changing Economics Of Customer Interaction

 

By invitation

 

Sponsored by Genesys

NEW EXCLUSIVE RESEARCH WEBINAR

 

Thursday, June 8th 1pm – 2pm

 

Online via GoToWebinar

 

“The People Factor” Understanding the Future Nature of Work in Customer Service

 

Arceeb Moughal, Director of Commercial, Kura

Mike Havard, Director, Ember Services

 

For further information on this topic please click here

CHANGING CUSTOMER ECONOMICS DINNER & DEBATE

 

Thursday, May 18th 6.30pm – 9.30pm

 

Claridge’s Hotel, London

 

Can We Afford To Talk To Our Customers Anymore? The Changing Economics Of Customer Interaction

 

Sponsored by Genesys

BUSINESS CHALLENGE BREAKFAST & BRIEFING

 

Wednesday, May 17th 8.30am – 10am

 

The Ivy Club, Soho, London

 

Delivering Multilingual, Cross-border Digital Customer Service Consistently and Efficiently

LIVE CHAT INNOVATION WINNER’S WEBINAR

 

Showcasing IPsoft

 

Tuesday, May 9th 1pm – 1.45pm

 

Online via GoToWebinar

 

How Can Cognitive Virtual Agents Make Your Customers Happier?