SUMMER TERM 2016

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National Contact Centre Improvement Summit & Awards Judging Day

 

Thursday, June 30th

 

9.00am – 3.30pm

 

DoubleTree by Hilton London Ealing

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London Dinner & Debate Series

 

Thursday, June 16th

 

6.30pm – 9.30pm

 

The Groucho Club

 

“Rise Of The Digital Customer: The Changing Role Of The Contact Centre In Retail”

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London Breakfast Seminar Series

 

Thursday, June 9th

 

8.30am – 10.00am

 

The Loft At The Club At The Ivy

 

AXA Insurance Presents: “Creating Insight And Driving Business Change Through Understanding Customer Behaviour”

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Cool Tech™ Webinar Series

 

Thursday, June 2nd

 

1pm – 2pm

 

Responding To Changing Customer Communication Preferences – Seeking Flexibility And Agility

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London Dinner & Debate Series

 

Thursday, May 26th

 

6.30pm – 9.30pm

 

Claridge’s

 

“Great Customer Experience Is Cheaper To Deliver Than Poor”

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London Breakfast Seminar Series

 

Thursday, May 12th

 

8.30am – 10.00am

 

The Loft At The Club At The Ivy

 

Metro Bank Presents: “Making Customer Experience the Differentiator”

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Cool Tech™ Webinar Series

 

Thursday, April 14th

 

1pm – 2pm GMT

 

How to improve your contact centre strategic planning process, deliver more consistent service levels, and save more than 5% on your staffing costs

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© Directors’ Club

07966 191 128

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