AUTUMN TERM 2018

BREAKFAST ROUNDTABLE

 

Thursday, September 20th, 8.30am – 10.30am

 

The Ivy, 1-5 West Street, London

 

Managing Change Vs. Managing Customer Experience

 

How To Keep Customers Happy During Times Of Transformation

 

By invitation

 

Sponsored by Firstsource

BREAKFAST ROUNDTABLE

 

Tuesday, September 25th, 8.30am – 10.30am

 

The Ivy, 1-5 West Street, London

 

Low Contact Or No Contact

 

Ideas On How To Design Service To Lower The Number Of Customer Contacts Per Order

 

By invitation

 

Sponsored by ServiceNow

BREAKFAST BUSINESS SCHOOL

 

Wednesday, September 26th, 8.30am – 10am

 

The Ivy Club, 9 West Street, London

 

Customer-Centric Leadership

 

Driving A Customer Experience Culture From Within

 

By invitation

 

Sponsored by TTEC

RESEARCH LIVE WEBINAR

 

Thursday, September 27th, 1pm – 2pm

 

Online using GoToWebinar

 

Can – Will – Should – Robots Take Over Customer Service Delivery?

 

For details of the two-part research process click here

 

Sponsored by Genesys

BREAKFAST BUSINESS SCHOOL

 

Tuesday, October 16th, 8.30am – 10am

 

The Ivy Club, 9 West Street, London

 

Success Stories Of Deploying And Optimising Chatbots

 

By invitation

 

Sponsored by IMImobile

BREAKFAST BUSINESS SCHOOL

 

Thursday, November 1st, 8.30am – 10am

 

The Ivy Club, 9 West Street, London

 

Achieving Self-Service Excellence

 

Success Stories Of Delivering Online Customer Care Content

 

By invitation

 

Sponsored by Sykes

BREAKFAST ROUNDTABLE

 

Thursday, November 8th, 8.30am – 10.30am

 

The Ivy, 1-5 West Street, London

 

Building Emotional Connections

 

How Customer Emotions Impact Travel Experiences And Brand Loyalty

 

By invitation

 

Sponsored by Webhelp