AUTUMN TERM 2017

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DIGITAL LEADERSHIP DINNER & DEBATE

 

Thursday, December 7th, 6.30pm – 9.30pm

 

Theo Randall at the InterContinental

 

Helpful Nudges & Personalised Suggestions

 

Intelligent Digital Interactions Are Challenging The Status Quo

 

By invitation

 

Sponsored by Webhelp

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BREAKFAST BUSINESS SCHOOL

 

Wednesday, December 6th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Private Room at The Ivy, Soho, London

 

Engaging People-Power To Fuel Customer Experience Improvement

 

Developing, Engaging And Empowering Employees To Add True Value To The Customer Experience

 

By invitation

 

Sponsored by Firstsource

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CUSTOMER EXPERIENCE GOOD IDEAS EXCHANGE

 

Thursday, November 30th, 6pm – 9.30pm

 

Claridge’s Hotel, London

 

Your Next Big Customer Experience Challenge Addressed By Your Peers

 

By invitation

 

Sponsored by Genesys

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BREAKFAST BUSINESS SCHOOL

 

Thursday, November 30th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Private Room at The Ivy, Soho, London

 

The Need For Artificial Emotion In Customer Engagement

 

Understand The Science Of Emotion: Capturing, Measuring, Analysing, Engaging

 

By invitation

 

Sponsored by TeleTech

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BUSINESS SCHOOL WEBINAR

 

Tuesday, November 28th, 1pm – 2pm GMT

 

Home-based Customer Service & Support Agents

 

The Pros, Cons, Opportunities & Challenges Of At-Home Working

 

Register here

 

Sponsored by SYKES

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CUSTOMER SERVICE GOOD IDEAS EXCHANGE

 

Thursday, November 23rd, 6pm – 9.30pm

 

Theo Randall at the InterContinental

 

Your Next Big Customer Service Challenge Addressed By Your Peers

 

By invitation

 

Sponsored by Genesys

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BREAKFAST BUSINESS SCHOOL

 

Tuesday, November 14th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Club At The Ivy, Soho, London

 

Deep-Dive Into Home-Based Working

 

Delivering Flexibility & Accessing Hard-To-Hire Skills

 

Opportunities, Risks & Rewards Of The Home-based Customer Support Agent Model

 

By invitation

 

Sponsored by SYKES

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SELF-SERVICE ROADMAP DINNER & DEBATE

 

Thursday, November 9th, 6.30pm – 9.30pm

 

The Langham Hotel, London

 

Self-Service Is The Future Of Customer Interaction

 

How To Foster Digital Habits And Shift Customers’ Service Preferences

 

By invitation

 

Sponsored by Jacada

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WINNER’S WEBINAR – UK NATIONAL INNOVATION AWARDS 2017

 

Tuesday, October 17th, 1pm – 2pm BST

 

Jacada will present their winning entry in the Digital Self-Service Innovation category

 

Reduce Inbound Call Volumes Through Deflection To Digital

 

Free For All To Attend

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LONDON TECH SEC BREAKFAST & BRIEFING

 

Wednesday, October 4th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Club At The Ivy, Soho, London

 

Hidden Treasure Found In Customer Interactions

 

Analyst Insights Offer Returns Greater Than Their Face Value

 

By invitation

 

Sponsored by SYKES

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CUSTOMER LEADERSHIP DINNER & DEBATE

 

Thursday, September 28th, 6.30pm – 9.30pm

 

Claridge’s Hotel, Mayfair, London

 

Customer Service 5-Year Plan

 

Does Automation And AI Mean The End Of People-Based Customer Service?

 

By invitation

 

Sponsored by Kura

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CUSTOMER OBSESSIVES’ LONDON COLLECTIVE

 

Thursday, September 28th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Club At The Ivy, Soho, London

 

The Digital Tipping Point

 

How do businesses get the balance right between digital and human customer service?

 

By invitation

 

Sponsored by Verint

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RETAIL LEADERSHIP DINNER & DEBATE

 

Thursday, September 21st, 6.30pm – 9.30pm

 

Claridge’s Hotel, Mayfair, London

 

Is Digital De-Humanising Retail?

 

The Future Role Of People In Customer Interaction

 

By invitation

 

Sponsored by Webhelp

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