Autumn Term 2017

DIGITAL LEADERSHIP DINNER & DEBATE

Thursday, December 7th, 6.30pm – 9.30pm

Theo Randall at the InterContinental

Helpful Nudges & Personalised Suggestions

Intelligent Digital Interactions Are Challenging The Status Quo

By invitation

Sponsored by Webhelp

BREAKFAST BUSINESS SCHOOL

Wednesday, December 6th, 8.30am – 10am (optional 30-mins of networking before and after)

The Private Room at The Ivy, Soho, London

Engaging People-Power To Fuel Customer Experience Improvement

Developing, Engaging And Empowering Employees To Add True Value To The Customer Experience

By invitation

Sponsored by Firstsource

CUSTOMER EXPERIENCE GOOD IDEAS EXCHANGE

Thursday, November 30th, 6pm – 9.30pm

Claridge’s Hotel, London

Your Next Big Customer Experience Challenge Addressed By Your Peers

By invitation

Sponsored by Genesys

BREAKFAST BUSINESS SCHOOL

Thursday, November 30th, 8.30am – 10am (optional 30-mins of networking before and after)

The Private Room at The Ivy, Soho, London

The Need For Artificial Emotion In Customer Engagement

Understand The Science Of Emotion: Capturing, Measuring, Analysing, Engaging

By invitation

Sponsored by TeleTech

BUSINESS SCHOOL WEBINAR

Tuesday, November 28th, 1pm – 2pm GMT

Home-based Customer Service & Support Agents

The Pros, Cons, Opportunities & Challenges Of At-Home Working

Register here

Sponsored by SYKES

CUSTOMER SERVICE GOOD IDEAS EXCHANGE

Thursday, November 23rd, 6pm – 9.30pm

Theo Randall at the InterContinental

Your Next Big Customer Service Challenge Addressed By Your Peers

By invitation

Sponsored by Genesys

BREAKFAST BUSINESS SCHOOL

Tuesday, November 14th, 8.30am – 10am (optional 30-mins of networking before and after)

The Club At The Ivy, Soho, London

Deep-Dive Into Home-Based Working

Delivering Flexibility & Accessing Hard-To-Hire Skills

Opportunities, Risks & Rewards Of The Home-based Customer Support Agent Model

By invitation

Sponsored by SYKES

SELF-SERVICE ROADMAP DINNER & DEBATE

Thursday, November 9th, 6.30pm – 9.30pm

The Langham Hotel, London

Self-Service Is The Future Of Customer Interaction

How To Foster Digital Habits And Shift Customers’ Service Preferences

By invitation

Sponsored by Jacada

WINNER’S WEBINAR – UK NATIONAL INNOVATION AWARDS 2017

Tuesday, October 17th, 1pm – 2pm BST

Jacada will present their winning entry in the Digital Self-Service Innovation category

Reduce Inbound Call Volumes Through Deflection To Digital

Free For All To Attend

LONDON TECH SEC BREAKFAST & BRIEFING

Wednesday, October 4th, 8.30am – 10am (optional 30-mins of networking before and after)

The Club At The Ivy, Soho, London

Hidden Treasure Found In Customer Interactions

Analyst Insights Offer Returns Greater Than Their Face Value

By invitation

Sponsored by SYKES

CUSTOMER LEADERSHIP DINNER & DEBATE

Thursday, September 28th, 6.30pm – 9.30pm

Claridge’s Hotel, Mayfair, London

Customer Service 5-Year Plan

Does Automation And AI Mean The End Of People-Based Customer Service?

By invitation

Sponsored by Kura

CUSTOMER OBSESSIVES’ LONDON COLLECTIVE

Thursday, September 28th, 8.30am – 10am (optional 30-mins of networking before and after)

The Club At The Ivy, Soho, London

The Digital Tipping Point

How do businesses get the balance right between digital and human customer service?

By invitation

Sponsored by Verint

RETAIL LEADERSHIP DINNER & DEBATE

Thursday, September 21st, 6.30pm – 9.30pm

Claridge’s Hotel, Mayfair, London

Is Digital De-Humanising Retail?

The Future Role Of People In Customer Interaction

By invitation

Sponsored by Webhelp