SPRING TERM 2018

BREAKFAST BUSINESS SCHOOL

 

Insurance Leadership Seminar

 

Thursday, February 1st, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Private Room at The Ivy, Soho, London

 

The Insurance Customer Experience: How To Operate With A Customer Lens

 

A seminar for insurance claims leaders and stakeholders

 

By invitation

 

Sponsored by Medallia

BREAKFAST BUSINESS SCHOOL

 

Leadership Seminar

 

Tuesday, February 13th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Ivy Club, Soho, London

 

Profiting From Customer Service: The Science (Or Dark Art) Of Selling In A Service Call

 

A seminar for leaders allied to customer service and sales

 

By invitation

 

Sponsored by Sykes

BREAKFAST BUSINESS SCHOOL

 

Leadership Seminar

 

Wednesday, February 28th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Private Room at The Ivy, Soho, London

 

Customer Experience Is The New Disruption

 

A seminar for stakeholders in customer experience improvement & innovation

 

By invitation

 

Sponsored by Firstsource

DINNER & DEBATE

 

Thursday, March 15th 6.30pm – 9.30pm

 

Pollen Street Social, Mayfair, London

 

To Automate? Not To Automate?

 

Does Person-To-Person Interaction Have A Future In Sales & Customer Service?

 

An evening of fine dining and insightful debate

 

By invitation

 

Sponsored by Genesys

WINNER’S WEBINAR: UK NATIONAL INNOVATION AWARDS

 

Tuesday, 20th March 1pm – 2pm GMT

 

Virtual Customer Assistant Category Winner: Nuance

 

Winner’s Briefing + Q&A

 

Live Online via GoToWebinar

 

No charge

BREAKFAST BUSINESS SCHOOL

 

Tuesday, April 17th, 8.30am – 10am

 

The Private Room at The Ivy, Soho London

 

Defining & Understanding Autonomous CX

 

A Keystone In The Digital Transformation of Customer Service Operations

 

By invitation

 

Sponsored by Jacada

BREAKFAST BUSINESS SCHOOL

 

Thursday, April 26th, 8.30am – 10am

 

The Ivy Club, Soho London

 

Human & Digital Collide

 

How to create brand ambassadors by bringing humanity to digital cross-channel interactions

 

By invitation

 

Sponsored by TTEC

CUSTOMER OBSESSIVES’ LONDON COLLECTIVE

 

Thursday, May 3rd, 8.30am – 10.30am

 

The Private Room at The Ivy, Soho London

 

Breakfast Roundtable Discussion

 

Person-to-Person Customer Interaction Will Survive and Prosper in the Post-AI World

 

By invitation

 

Sponsored by Genesys

INNOVATION EXCHANGE WEBINAR

 

Wednesday, May 9th 1pm – 2pm BST

 

Live Online Via GoToWebinar

 

Building a Foundation for Transformative Self-Service

 

Free of charge. All are welcome

 

Sponsored by Coveo

BREAKFAST BUSINESS SCHOOL

 

Wednesday, May 16th, 8.30am – 10am

 

The Ivy Club, Soho London

 

Managing High-Season Customer Service: Don’t Let Demand Peaks Become CX Troughs

 

How to successfully scale support capacity for high-season and demand spikes, whilst controlling costs and meeting customer experience objectives

 

By invitation

 

Sponsored by SYKES