SPRING TERM 2018

BREAKFAST BUSINESS SCHOOL

 

Insurance Leadership Seminar

 

Thursday, February 1st, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Private Room at The Ivy, Soho, London

 

The Insurance Customer Experience: How To Operate With A Customer Lens

 

A seminar for insurance claims leaders and stakeholders

 

By invitation

 

Sponsored by Medallia

BREAKFAST BUSINESS SCHOOL

 

Leadership Seminar

 

Tuesday, February 13th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Ivy Club, Soho, London

 

Profiting From Customer Service: The Science (Or Dark Art) Of Selling In A Service Call

 

A seminar for leaders allied to customer service and sales

 

By invitation

 

Sponsored by Sykes

BREAKFAST BUSINESS SCHOOL

 

Leadership Seminar

 

Wednesday, February 28th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Private Room at The Ivy, Soho, London

 

Customer Experience Is The New Disruption

 

A seminar for stakeholders in customer experience improvement & innovation

 

By invitation

 

Sponsored by Firstsource

DINNER & DEBATE

 

Thursday, March 15th 6.30pm – 9.30pm

 

Pollen Street Social, Mayfair, London

 

To Automate? Not To Automate?

 

Does Person-To-Person Interaction Have A Future In Sales & Customer Service?

 

An evening of fine dining and insightful debate

 

By invitation

 

Sponsored by Genesys

WINNER’S WEBINAR: UK NATIONAL INNOVATION AWARDS

 

Tuesday, 20th March 1pm – 2pm GMT

 

Virtual Customer Assistant Category Winner: Nuance

 

Winner’s Briefing + Q&A

 

Live Online via GoToWebinar

 

No charge