13th April


Dear Members,


On Tuesday, May 22nd Directors’ Club will be holding its first Breakfast Business School seminar outside London. We are very excited about taking our successful educational series to Manchester!


We have chosen the super-chic Kings Street Townhouse as our Manchester home. The seminar will be held in the stunning South Terrace Lounge on the 6th floors. If the weather is kind, we will be networking and breakfasting outside on the terrace, overlooking the city.


If you can join us on May 22nd all members are welcome!


Another milestone for Directors’ Club.


Kind regards,


Jon Snow


Founder & Chairman, Directors’ Club United Kingdom


Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.


In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.


The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.




Directors’ Club membership is by invitation.


You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.


Email to confirm your membership qualification.


Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.


All prospective members must have an up-to-date professional profile on




Thursday, April 26th, 8.30am – 10am


The Ivy Club, Soho London


Human & Digital Collide


How to create brand ambassadors by bringing humanity to digital cross-channel interactions


By invitation


Sponsored by TTEC



Thursday, May 3rd, 8.30am – 10.30am


The Private Room at The Ivy, Soho London


Breakfast Roundtable Discussion


Person-to-Person Customer Interaction Will Survive and Prosper in the Post-AI World


By invitation


Sponsored by Genesys



Wednesday, May 9th 1pm – 2pm BST


Live Online Via GoToWebinar


Building a Foundation for Transformative Self-Service


Free of charge. All are welcome


Register here


Sponsored by Coveo



Wednesday, May 16th, 8.30am – 10am


The Ivy Club, Soho London


Managing High-Season Customer Service: Don’t Let Demand Peaks Become CX Troughs


How to successfully scale support capacity for high-season and demand spikes, whilst controlling costs and meeting customer experience objectives


By invitation


Sponsored by SYKES



Tuesday, May 22nd, 8.30am – 10am


South Terrace Lounge at the King Street Townhouse, Manchester.


Contact Centre Customer Experience: Every agent empowered. Every call an opportunity


Strategic thought leadership and case study examples of how companies are leveraging CX to empower agents and delight customers


By invitation


Sponsored by Medallia