NOTICEBOARD

September 2017

 

Dear Members,

 

Our third and final term of the year has begun, which means autumn is nearly upon us and Christmas is only around the corner!

 

However, over the next 3-months Directors’ Club United Kingdom has its most packed term yet!

 

See the Diary section below. Plus, we have more events in the pipeline!

 

In addition, we have a new category in our UK National Innovation Awards series, showcasing innovations in Virtual Customer Assistant technology.

 

See the awards website for more information. If you’d like to join our judging faculty for this category (subject to qualification), please email me on jon.snow@directorsclub.org.uk

 

Winner’s Webinar

 

The winner of the Digital Self-Service category of the UK National Innovation Awards, Jacada, will be presenting their Winner’s Webinar on October 17th at 1pm – 2pm BST.

 

Click here for the webinar invite, free and open to all. To register click here.

 

I hope to see you at one of our events.

 

Kind regards,

 

Jon Snow

 

Founder & Chairman

 

Directors’ Club United Kingdom

ABOUT

Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.

 

In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.

 

The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.

 

Membership

 

Directors’ Club membership is by invitation.

 

You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.

 

Email jon.snow@directorsclub.org.uk to confirm your membership qualification.

 

Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.

 

All prospective members must have an up-to-date professional profile on Linkedin.com.

DIARY

RETAIL LEADERSHIP DINNER & DEBATE

 

Thursday, September 21st, 6.30pm – 9.30pm

 

Claridge’s Hotel, Mayfair, London

 

Is Digital De-Humanising Retail?

 

The Future Role Of People In Customer Interaction

 

By invitation

 

Sponsored by Webhelp

CUSTOMER OBSESSIVES’ LONDON COLLECTIVE

 

Thursday, September 28th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Club At The Ivy, Soho, London

 

The Digital Tipping Point

 

How do businesses get the balance right between digital and human customer service?

 

By invitation

 

Sponsored by Verint

CUSTOMER LEADERSHIP DINNER & DEBATE

 

Thursday, September 28th, 6.30pm – 9.30pm

 

Claridge’s Hotel, Mayfair, London

 

Customer Service 5-Year Plan

 

Does Automation And AI Mean The End Of People-Based Customer Service?

 

By invitation

 

Sponsored by Kura

LONDON TECH SEC BREAKFAST & BRIEFING

 

Wednesday, October 4th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Club At The Ivy, Soho, London

 

Hidden Treasure Found In Customer Interactions

 

Analyst Insights Offer Returns Greater Than Their Face Value

 

By invitation

 

Sponsored by SYKES

CONSUMER TECH LEADERSHIP DINNER & DEBATE

 

Thursday, October 12th, 6.30pm – 9.30pm

 

Claridge’s Hotel, Mayfair, London

 

Changing The Economics Of Customer Support

 

The Future Role Of People In Product And Technical Support

 

By invitation

 

Sponsored by Webhelp

WINNER’S WEBINAR – UK NATIONAL INNOVATION AWARDS 2017

 

Tuesday, October 17th, 1pm – 2pm BST

 

Jacada will present their winning entry in the Digital Self-Service Innovation category

 

Reduce Inbound Call Volumes Through Deflection To Digital

 

Free For All To Attend

 

Register here

SELF-SERVICE ROADMAP DINNER & DEBATE

 

Thursday, November 9th, 6.30pm – 9.30pm

 

The Langham Hotel, London

 

Self-Service Is The Future Of Customer Interaction

 

How To Foster Digital Habits And Shift Customers’ Service Preferences

 

By invitation

 

Sponsored by Jacada