May 16th 2016


Dear Members,


I am delighted to announce the release of our third List of UK business leadership.


Click here to download the 2016 UK Customer Experience Leadership List.


The List was compiled from over 2,500 peer-group nominations.


The 300 most nominated leaders made it onto The List.


Jon Snow





Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.


In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.


The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.




Directors’ Club membership is by invitation.


You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.


Email jon.snow@directorsclub.org.uk to confirm your membership qualification.


Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.


All prospective members must have an up-to-date professional profile on Linkedin.com.



Cool Tech™ Webinar Series


Thursday, June 2nd


1pm – 2pm


Responding To Changing Customer Communication Preferences – Seeking Flexibility And Agility


This is a free webinar


Click here to download invitation brochure


Click here to register


London Breakfast Seminar Series


Thursday, June 9th


8.30am – 10.00am


The Loft At The Club At The Ivy


AXA Insurance Presents: “Creating Insight And Driving Business Change Through Understanding Customer Behaviour”


Click here to download invitation brochure


London Dinner & Debate Series


Thursday, June 16th


6.30pm – 9.30pm


The Groucho Club


“Rise Of The Digital Customer: The Changing Role Of The Contact Centre In Retail”


Click here to download invitation brochure