September 16th 2016
Welcome back after the summer holidays. The Directors’ Club autumn term has just begun and we already have a packed agenda, with more to be added. Watch the Diary section for updates.
Over the summer months we have been formalising the Directors’ Club membership. For the first time we have asked customer-centric business leaders to formally join the club. As of today we have 411 members.
Membership is by invitation or peer recommendation.
To start the new term, on Monday, September 19th we have a Directors’ Club Business School Foundation Level Webinar – free of charge – titled:
All are welcome.
Then from Tuesday, September 20th we are holding a Champions & Innovators Of Customer Experience Webinar Festival. See the Diary section for full details and free of charge registration.
More events to be announced shortly.
Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.
In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.
The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.
Directors’ Club membership is by invitation.
You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.
Email firstname.lastname@example.org to confirm your membership qualification.
Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.
All prospective members must have an up-to-date professional profile on Linkedin.com.
Thursday, September 29th 12pm – 1pm
Are you easy? Driving customer loyalty by making it easy for customers to do business
Gavin Scott, Director, Loaf Training
How Liberty Global used Customer Journey Mapping to walk in our Customers Shoes
Rod Coleman, European Director of Customer Experience, Liberty Global
Friday, September 30th 12pm – 1pm
How being a passionate customer can make you an innovator
Fiona Macrae, Head of Client Engagement, Travel Insurance Facilities Group
Competing for the future
Peter Massey, Managing Director, Budd
Monday, October 3rd 12pm – 1pm
Customer Experience Insight: From Research to Prediction
Ian Williams, Director, Jericho
Accor Customer Experience & Brand Loyalty: Driving Customer Value
Mariana Machado, Customer Behaviour Specialist, Accor
Tuesday, October 4th 12pm – 1pm
Inspiring employees to put the “experience” in the customer journey
Dale Smith, Director of Creation, Bridge Training and Events
The convergence of brand and customer experience
Stephen Yap, Head of Customer, Ipsos MORI
Wednesday, October 5th 12pm – 1pm
Delivering exceptional customer experiences through EveryDay innovation
Cris Beswick, Strategic Advisor on Innovation, Author & Keynote Speaker
Simon Hill, Founder & CEO, Wazoku – The UKs leading idea management company
Building an Award Winning Customer Experience
Dan Moross, Director of Customer Experience, MOO