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NOTICEBOARD

May 23rd

 

Dear Members,

 

Congratulations to Jacada on winning the Digital Self-Service Innovation category of the UK National Innovation Awards 2017.

 

Winner: Jacada
Runner-up: Nanorep
Finalist: Enghouse Interactive
Finalist: Synthetix

 

“Jacada’s entry was a showcase of innovation and lateral thinking. The solution addressed two priority issues – reducing call centre volumes and cost, while maximising the use of knowledge and self-service assets to improve customer experience.

 

“The UK National Innovation Awards were established as an open competition to seek out truly useful inventions. Jacada’s digital self-service solution ticked all the boxes with the judging audience.”

 

Jon Snow, Chairman, Directors’ Club United Kingdom

 

Thanks to all who have helped and supported the establishment of this recognition programme. The Nationals are fast emerging as the ‘People’s Choice Awards” for industry.

 

Kind regards,

 

Jon Snow

 

Chairman

 

Directors’ Club United Kingdom

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ABOUT

Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.

 

In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.

 

The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.

 

Membership

 

Directors’ Club membership is by invitation.

 

You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.

 

Email jon.snow@directorsclub.org.uk to confirm your membership qualification.

 

Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.

 

All prospective members must have an up-to-date professional profile on Linkedin.com.

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DIARY

RETAIL LEADERSHIP DINNER & DEBATE

 

Thursday, May 25th 6.30pm – 9.30pm

 

Roux At The Landau, The Langham Hotel, London

 

Digital Is De-Humanising Retail: What Is The Future Role Of People In Customer Interaction Within Retail?

 

By invitation

 

Sponsored by Webhelp

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NEW EXCLUSIVE RESEARCH WEBINAR

 

Thursday, June 8th 1pm – 2pm

 

Online via GoToWebinar

 

“The People Factor” Understanding the Future Nature of Work in Customer Service

 

Arceeb Moughal, Director of Commercial, Kura

Mike Havard, Director, Ember Services

 

Register here

 

For further information on this topic please click here

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CHANGING CUSTOMER ECONOMICS DINNER & DEBATE

 

Thursday, June 15th 6.30pm – 9.30pm,

 

Roux At The Landau, The Langham Hotel, London

 

Can We Afford To Talk To Our Customers Anymore? The Changing Economics Of Customer Interaction

 

By invitation

 

Sponsored by Genesys

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ACHIEVING EXCELLENCE BREAKFAST & BRIEFING

 

Thursday, June 22nd 8.30am – 10am

 

The Ivy Club, Soho, London

 

The AO.com Story Told By David Atherton: A Case Study In Achieving Excellence In Customer Experience & Employee Engagement

 

By invitation

 

Sponsored by Genesys

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TRAVEL LEADERSHIP DINNER & DEBATE

 

Thursday, June 22nd 6.30pm – 9.30pm

 

Roux At The Landau, The Langham Hotel, London

 

Digital Is De-Humanising Travel: What Is The Future Role Of People In Customer Interaction Within Travel?

 

By invitation

 

Sponsored by Webhelp

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CHANGING CUSTOMER ECONOMICS DINNER & DEBATE

 

Thursday, June 29th 6.30pm – 9.30pm

 

Roux At The Landau, The Langham Hotel, London

 

Can We Afford To Talk To Our Customers Anymore? The Changing Economics Of Customer Interaction

 

By invitation

 

Sponsored by Genesys

Invitation-To-A-Directors_Club_United_Kingdom_Dinner_&_Debate_At_Roux_At_The_Landau_The_Langham_Hotel_On_June_29th_2017

BUSINESS CHALLENGE BREAKFAST & BRIEFING

 

Wednesday, July 5th 8.30am – 10am

 

The Ivy Club, Soho, London

 

Shrinking The Contact Centre: Reduce Inbound Call Volumes Through Deflection To Digital

 

By invitation

 

Featuring insight and knowhow from Jacada

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