home-logo

Noticeboard

September 16th 2016

 

Dear Members,

 

Welcome back after the summer holidays. The Directors’ Club autumn term has just begun and we already have a packed agenda, with more to be added. Watch the Diary section for updates.

 

Over the summer months we have been formalising the Directors’ Club membership. For the first time we have asked customer-centric business leaders to formally join the club. As of today we have 411 members.

 

Membership is by invitation or peer recommendation.

 

To start the new term, on Monday, September 19th we have a Directors’ Club Business School Foundation Level Webinar – free of charge – titled:

 

Using Intelligent Assistance & Bots To Transform Self-service

 

All are welcome.

 

Then from Tuesday, September 20th we are holding a Champions & Innovators Of Customer Experience Webinar Festival. See the Diary section for full details and free of charge registration.

 

More events to be announced shortly.

 

Kind regards,

 

Jon Snow

 

Chairman

Directors_Club_Business_School_Foundation_Webinar_On_IA_And_Bots
Regular_Favicon_DirectorsClub

About

Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.

 

In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.

 

The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.

 

Membership

 

Directors’ Club membership is by invitation.

 

You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.

 

Email jon.snow@directorsclub.org.uk to confirm your membership qualification.

 

Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.

 

All prospective members must have an up-to-date professional profile on Linkedin.com.

Regular_Favicon_DirectorsClub

Diary

Directors’ Club Webinar Festival: Champions & Innovators Of Customer Experience

 

Day 8

 

Thursday, September 29th 12pm – 1pm

 

Speaker 1

Are you easy? Driving customer loyalty by making it easy for customers to do business

Gavin Scott, Director, Loaf Training

 

Speaker 2

How Liberty Global used Customer Journey Mapping to walk in our Customers Shoes

Rod Coleman, European Director of Customer Experience, Liberty Global

 

Register for Day 8

 


 

Day 9

 

Friday, September 30th 12pm – 1pm

 

Speaker 1

How being a passionate customer can make you an innovator

Fiona Macrae, Head of Client Engagement, Travel Insurance Facilities Group

 

Speaker 2

Competing for the future

Peter Massey, Managing Director, Budd

 

Register for Day 9

 


 

Day 10

 

Monday, October 3rd 12pm – 1pm

 

Speaker 1

Customer Experience Insight: From Research to Prediction

Ian Williams, Director, Jericho

 

Speaker 2

Accor Customer Experience & Brand Loyalty: Driving Customer Value

Mariana Machado, Customer Behaviour Specialist, Accor

 

Register for Day 10

 


 

Day 11

 

Tuesday, October 4th 12pm – 1pm

 

Speaker 1

Inspiring employees to put the “experience” in the customer journey

Dale Smith, Director of Creation, Bridge Training and Events

 

Speaker 2

The convergence of brand and customer experience

Stephen Yap, Head of Customer, Ipsos MORI

 

Register for Day 11

 


 

Day 12

 

Wednesday, October 5th 12pm – 1pm

 

Speaker 1

Delivering exceptional customer experiences through EveryDay innovation

Cris Beswick, Strategic Advisor on Innovation, Author & Keynote Speaker

Simon Hill, Founder & CEO, Wazoku – The UKs leading idea management company

 

Speaker 2

Building an Award Winning Customer Experience

Dan Moross, Director of Customer Experience, MOO

 

Register for Day 12

London Diner & Debate Series

 

Thursday, November 10th

 

6.30pm – 9.30pm

 

Roux At The Landau

The Langham Hotel

 

How Important Is The Human Touch?

 

Click here to download invitation brochure

invitation_o_a_directors_club_dinner__debate_on_november_10th_2016