15th February


Dear Members,


On Tuesday, March 20th at 1pm GMT we are celebrating the recent achievement of Nuance in the Virtual Customer Assistant category of the UK National Innovation Awards.


Join us for a one-hour webinar and discover how Nuance won the Nationals.


Register to attend via the link below:


All are welcome and there is no charge.


Kind regards,


Jon Snow


Founder & Chairman, Directors’ Club United Kingdom


Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.


In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.


The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.




Directors’ Club membership is by invitation.


You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.


Email to confirm your membership qualification.


Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.


All prospective members must have an up-to-date professional profile on




Tuesday, April 17th, 8.30am – 10am


The Private Room at The Ivy, Soho London


Defining & Understanding Autonomous CX


A Keystone In The Digital Transformation of Customer Service Operations


By invitation


Sponsored by Jacada



Thursday, April 26th, 8.30am – 10am


The Ivy Club, Soho London


Human & Digital Collide


How to create brand ambassadors by bringing humanity to digital cross-channel interactions


By invitation


Sponsored by TTEC



Wednesday, May 16th, 8.30am – 10am


The Ivy Club, Soho London


Managing High-Season Customer Service: Don’t Let Demand Peaks Become CX Troughs


How to successfully scale support capacity for high-season and demand spikes, whilst controlling costs and meeting customer experience objectives


By invitation


Sponsored by SYKES