“Jacada’s entry was a showcase of innovation and lateral thinking. The solution addressed two priority issues – reducing call centre volumes and cost, while maximising the use of knowledge and self-service assets to improve customer experience.
“The UK National Innovation Awards were established as an open competition to seek out truly useful inventions. Jacada’s digital self-service solution ticked all the boxes with the judging audience.”
Jon Snow, Chairman, Directors’ Club United Kingdom
Thanks to all who have helped and supported the establishment of this recognition programme. The Nationals are fast emerging as the ‘People’s Choice Awards” for industry.
Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.
In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.
The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.
Directors’ Club membership is by invitation.
You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.
Email firstname.lastname@example.org to confirm your membership qualification.
Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.
All prospective members must have an up-to-date professional profile on Linkedin.com.
CHANGING CUSTOMER ECONOMICS DINNER & DEBATE
Thursday, June 29th 6.30pm – 9.30pm
Roux At The Landau, The Langham Hotel, London
Can We Afford To Talk To Our Customers Anymore? The Changing Economics Of Customer Interaction
Sponsored by Genesys
AWARD WINNER’S BREAKFAST & BRIEFING
Wednesday, July 5th 8.30am – 10am
The Ivy Club, Soho, London
Shrinking The Contact Centre: Reduce Inbound Call Volumes Through Deflection To Digital
Featuring insight and knowhow from Jacada