NOTICEBOARD

13th April

 

Dear Members,

 

On Tuesday, May 22nd Directors’ Club will be holding its first Breakfast Business School seminar outside London. We are very excited about taking our successful educational series to Manchester!

 

We have chosen the super-chic Kings Street Townhouse as our Manchester home. The seminar will be held in the stunning South Terrace Lounge on the 6th floors. If the weather is kind, we will be networking and breakfasting outside on the terrace, overlooking the city.

 

If you can join us on May 22nd all members are welcome!

 

Another milestone for Directors’ Club.

 

Kind regards,

 

Jon Snow

 

Founder & Chairman, Directors’ Club United Kingdom

ABOUT

Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.

 

In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.

 

The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.

 

Membership

 

Directors’ Club membership is by invitation.

 

You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.

 

Email jon.snow@directorsclub.org.uk to confirm your membership qualification.

 

Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.

 

All prospective members must have an up-to-date professional profile on Linkedin.com.

DIARY

BREAKFAST BUSINESS SCHOOL

 

Thursday, April 26th, 8.30am – 10am

 

The Ivy Club, Soho London

 

Human & Digital Collide

 

How to create brand ambassadors by bringing humanity to digital cross-channel interactions

 

By invitation

 

Sponsored by TTEC

CUSTOMER OBSESSIVES’ LONDON COLLECTIVE

 

Thursday, May 3rd, 8.30am – 10.30am

 

The Private Room at The Ivy, Soho London

 

Breakfast Roundtable Discussion

 

Person-to-Person Customer Interaction Will Survive and Prosper in the Post-AI World

 

By invitation

 

Sponsored by Genesys

INNOVATION EXCHANGE WEBINAR

 

Wednesday, May 9th 1pm – 2pm BST

 

Live Online Via GoToWebinar

 

Building a Foundation for Transformative Self-Service

 

Free of charge. All are welcome

 

Register here

BREAKFAST BUSINESS SCHOOL

 

Wednesday, May 16th, 8.30am – 10am

 

The Ivy Club, Soho London

 

Managing High-Season Customer Service: Don’t Let Demand Peaks Become CX Troughs

 

How to successfully scale support capacity for high-season and demand spikes, whilst controlling costs and meeting customer experience objectives

 

By invitation

 

Sponsored by SYKES

BREAKFAST BUSINESS SCHOOL

 

Tuesday, May 22nd, 8.30am – 10am

 

South Terrace Lounge at the King Street Townhouse, Manchester.

 

Contact Centre Customer Experience: Every agent empowered. Every call an opportunity

 

Strategic thought leadership and case study examples of how companies are leveraging CX to empower agents and delight customers

 

By invitation

 

Sponsored by Medallia