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NOTICEBOARD

May 23rd

 

Dear Members,

 

Congratulations to Jacada on winning the Digital Self-Service Innovation category of the UK National Innovation Awards 2017.

 

Winner: Jacada
Runner-up: Nanorep
Finalist: Enghouse Interactive
Finalist: Synthetix

 

“Jacada’s entry was a showcase of innovation and lateral thinking. The solution addressed two priority issues – reducing call centre volumes and cost, while maximising the use of knowledge and self-service assets to improve customer experience.

 

“The UK National Innovation Awards were established as an open competition to seek out truly useful inventions. Jacada’s digital self-service solution ticked all the boxes with the judging audience.”

 

Jon Snow, Chairman, Directors’ Club United Kingdom

 

Thanks to all who have helped and supported the establishment of this recognition programme. The Nationals are fast emerging as the ‘People’s Choice Awards” for industry.

 

Kind regards,

 

Jon Snow

 

Chairman

 

Directors’ Club United Kingdom

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ABOUT

Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.

 

In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.

 

The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.

 

Membership

 

Directors’ Club membership is by invitation.

 

You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.

 

Email jon.snow@directorsclub.org.uk to confirm your membership qualification.

 

Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.

 

All prospective members must have an up-to-date professional profile on Linkedin.com.

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DIARY

RETAIL LEADERSHIP DINNER & DEBATE

 

Thursday, September 21st, 6.30pm – 9.30pm

 

Claridge’s Hotel, Mayfair, London

 

Is Digital De-Humanising Retail?

 

The Future Role Of People In Customer Interaction

 

By invitation

 

Sponsored by Webhelp

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CUSTOMER OBSESSIVES’ LONDON COLLECTIVE

 

Thursday, September 28th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Club At The Ivy, Soho, London

 

The Digital Tipping Point

 

How do businesses get the balance right between digital and human customer service?

 

By invitation

 

Sponsored by Verint

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UNEARTHING ROI BREAKFAST & BRIEFING

 

Wednesday, October 4th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Club At The Ivy, Soho, London

 

Hidden Treasure Found In Customer Interactions

 

Analyst Insights Offer Returns Greater Than Their Face Value

 

By invitation

 

Sponsored by SYKES

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WINNER’S WEBINAR – UK NATIONAL INNOVATION AWARDS 2017

 

Tuesday, October 17th, 1pm – 2pm GMT

 

Jacada will present their winning entry in the Digital Self-Service Innovation category

 

Reduce Inbound Call Volumes Through Deflection To Digital

 

Free For All To Attend

 

Register here

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