NOTICEBOARD

November 1st

 

Dear Members,

 

I am delighted to reveal the four finalists for the Virtual Customer Assistant category of the UK National Innovation Awards 2017 are…

 

Genesys

IMImobile

Jacada

Nuance

 

Nine technology leaders from three continents entered the open competition. All entries were of the highest calibre, making the job of the shortlisting panel very hard indeed.

 

Many congratulations and good luck for the final!

 

Help Us Judge The Final

 

You are invited to help us judge the Virtual Customer Assistant category final.

 

Do you want to learn about four of the most innovative technologies in the Virtual Customer Assistant space?

 

Can you spare 3-hours between November 30th and December 7th?

 

Do you want to join other leaders of UK industry in our Judging Faculty, including a photo and profile link on the award’s website?

 

No Cost. No Travel Requirement. No Time Out Of The Office

 

Click here to download the Judging Brochure.

 

To register as a judge for this category, simply email me on jon.snow@directorsclub.org.uk

 

Kind regards,

 

Jon Snow

 

Founder & Chairman

 

Directors’ Club United Kingdom

ABOUT

Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.

 

In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.

 

The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.

 

Membership

 

Directors’ Club membership is by invitation.

 

You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.

 

Email jon.snow@directorsclub.org.uk to confirm your membership qualification.

 

Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.

 

All prospective members must have an up-to-date professional profile on Linkedin.com.

DIARY

CUSTOMER SERVICE GOOD IDEAS EXCHANGE

 

Thursday, November 23rd, 6pm – 9.30pm

 

Theo Randall at the InterContinental

 

Your Next Big Customer Service Challenge Addressed By Your Peers

 

By invitation

 

Sponsored by Genesys

BUSINESS SCHOOL WEBINAR

 

Tuesday, November 28th, 1pm – 2pm GMT

 

Home-based Customer Service & Support Agents

 

The Pros, Cons, Opportunities & Challenges Of At-Home Working

 

Register here

 

Sponsored by SYKES

BREAKFAST BUSINESS SCHOOL

 

Thursday, November 30th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Private Room at The Ivy, Soho, London

 

The Need For Artificial Emotion In Customer Engagement

 

Understand The Science Of Emotion: Capturing, Measuring, Analysing, Engaging

 

By invitation

 

Sponsored by TeleTech

CUSTOMER EXPERIENCE GOOD IDEAS EXCHANGE

 

Thursday, November 30th, 6pm – 9.30pm

 

Claridge’s Hotel, London

 

Your Next Big Customer Experience Challenge Addressed By Your Peers

 

By invitation

 

Sponsored by Genesys

DIGITAL EXPERIENCE GOOD IDEAS EXCHANGE

 

Tuesday, December 5th, 8am – 10.30am

 

The Ivy Market Grill, Covent Garden

 

Your Next Digital Experience Improvement Challenge Addressed By Your Peers

 

By invitation

 

Sponsored by Genesys

BREAKFAST BUSINESS SCHOOL

 

Wednesday, December 6th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Private Room at The Ivy, Soho, London

 

Engaging People-Power To Fuel Customer Experience Improvement

 

Developing, Engaging And Empowering Employees To Add True Value To The Customer Experience

 

By invitation

 

Sponsored by Firstsource

DIGITAL LEADERSHIP DINNER & DEBATE

 

Thursday, December 7th, 6.30pm – 9.30pm

 

Theo Randall at the InterContinental

 

Helpful Nudges & Personalised Suggestions

 

Intelligent Digital Interactions Are Challenging The Status Quo

 

By invitation

 

Sponsored by Webhelp