September 16th 2016


Dear Members,


Welcome back after the summer holidays. The Directors’ Club autumn term has just begun and we already have a packed agenda, with more to be added. Watch the Diary section for updates.


Over the summer months we have been formalising the Directors’ Club membership. For the first time we have asked customer-centric business leaders to formally join the club. As of today we have 411 members.


Membership is by invitation or peer recommendation.


To start the new term, on Monday, September 19th we have a Directors’ Club Business School Foundation Level Webinar – free of charge – titled:


Using Intelligent Assistance & Bots To Transform Self-service


All are welcome.


Then from Tuesday, September 20th we are holding a Champions & Innovators Of Customer Experience Webinar Festival. See the Diary section for full details and free of charge registration.


More events to be announced shortly.


Kind regards,


Jon Snow





Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.


In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.


The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.




Directors’ Club membership is by invitation.


You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.


Email jon.snow@directorsclub.org.uk to confirm your membership qualification.


Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.


All prospective members must have an up-to-date professional profile on Linkedin.com.



Directors’ Club Webinar Festival: Champions & Innovators Of Customer Experience


Day 8


Thursday, September 29th 12pm – 1pm


Speaker 1

Are you easy? Driving customer loyalty by making it easy for customers to do business

Gavin Scott, Director, Loaf Training


Speaker 2

How Liberty Global used Customer Journey Mapping to walk in our Customers Shoes

Rod Coleman, European Director of Customer Experience, Liberty Global


Register for Day 8



Day 9


Friday, September 30th 12pm – 1pm


Speaker 1

How being a passionate customer can make you an innovator

Fiona Macrae, Head of Client Engagement, Travel Insurance Facilities Group


Speaker 2

Competing for the future

Peter Massey, Managing Director, Budd


Register for Day 9



Day 10


Monday, October 3rd 12pm – 1pm


Speaker 1

Customer Experience Insight: From Research to Prediction

Ian Williams, Director, Jericho


Speaker 2

Accor Customer Experience & Brand Loyalty: Driving Customer Value

Mariana Machado, Customer Behaviour Specialist, Accor


Register for Day 10



Day 11


Tuesday, October 4th 12pm – 1pm


Speaker 1

Inspiring employees to put the “experience” in the customer journey

Dale Smith, Director of Creation, Bridge Training and Events


Speaker 2

The convergence of brand and customer experience

Stephen Yap, Head of Customer, Ipsos MORI


Register for Day 11



Day 12


Wednesday, October 5th 12pm – 1pm


Speaker 1

Delivering exceptional customer experiences through EveryDay innovation

Cris Beswick, Strategic Advisor on Innovation, Author & Keynote Speaker

Simon Hill, Founder & CEO, Wazoku – The UKs leading idea management company


Speaker 2

Building an Award Winning Customer Experience

Dan Moross, Director of Customer Experience, MOO


Register for Day 12

London Diner & Debate Series


Thursday, November 10th


6.30pm – 9.30pm


Roux At The Landau

The Langham Hotel


How Important Is The Human Touch?


Click here to download invitation brochure