December 8th


Dear Members,


I am delighted to announce Nuance as the winner of the Virtual Customer Assistant Innovation category of this year’s UK National Innovation Awards (The Nationals).


Over the past week, senior customer-centric leaders from across the UK, representing a range of brands and organisations, took part in the 100% digital judging process. By the 11am deadline today, 51 judges had completed the process.


The Nationals have become the “People’s Choice Awards” for industry.


Nine companies entered the first-round of this category competition and four were put through to the all-digital final.


Virtual Customer Assistant Innovation Category Results


Winner: Nuance

Runner-up: Genesys

Finalist: IMImobile

Finalist: Jacada


Congratulations are extended to all the finalists who delivered a close and hard-fought competition. All the innovations showcased were of the highest quality!


About The UK National Innovation Awards 2017


The UK National Innovation Awards (the Nationals) have been designed by the Directors’ Club United Kingdom to recognise business technology innovations and their impact on customer experience, employee engagement, operations performance, product creation, and profitable growth.


As technology and innovation are at the heart of this initiative, we decided to totally reimagine the concept of B2B recognition and award giving.


The outcome is a unique programme that uses an all-digital platform to execute the entire awards process (with the exception of mailing the winner’s trophy).


Our aim is to have an as-near-as-possible zero carbon footprint and environmental impact.


Consequently, there are no travel, over-night accommodation or gala dinner expenses associated with our programme.


Directors’ Club is dedicated to promoting the success and growth of all businesses in the United Kingdom. Therefore, the Awards categories are open to all technology developers worldwide who are doing business in the UK.


Kind Regards,


Jon Snow


Founder & Chairman, Directors’ Club United Kingdom


Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.


In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.


The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.




Directors’ Club membership is by invitation.


You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.


Email to confirm your membership qualification.


Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.


All prospective members must have an up-to-date professional profile on




Insurance Leadership Seminar


Thursday, February 1st, 8.30am – 10am (optional 30-mins of networking before and after)


The Private Room at The Ivy, Soho, London


The Insurance Customer Experience: How To Operate With A Customer Lens


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By invitation


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Leadership Seminar


Tuesday, February 13th, 8.30am – 10am (optional 30-mins of networking before and after)


The Ivy Club, Soho, London


Profiting From Customer Service: The Science (Or Dark Art) Of Selling In A Service Call


A seminar for leaders allied to customer service and sales


By invitation


Sponsored by Sykes