July 6th 2016


Dear Members,


I am proud to announce the medal winners of the Directors’ Club’s first awards programme, the National Contact Centre Improvement Awards™ 2016.


Download the full Winners List here.


Congratulations to all entrants and medal winners. The standard of submissions and Judging Day presentations was extremely high!


A big cheer must be reserved for Co-op Group, whose entry won the coveted Fleur d’Or for outstanding achievement. Congratulations to their representatives Claire Carroll and Adrain Morley.


If you’d like to enter the 2017 awards programme, please email me on jon.snow@directorsclub.org.uk and I’ll put you on the list to receive information when it is released.


Kind regards,


Jon Snow





Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.


In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.


The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.




Directors’ Club membership is by invitation.


You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.


Email jon.snow@directorsclub.org.uk to confirm your membership qualification.


Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.


All prospective members must have an up-to-date professional profile on Linkedin.com.



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Monday, September 19th


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Business School Knowledge Development Workshop


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Thursday, October 13th


9am – 4pm + optional one-hour brainstorm 4pm – 5pm


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