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NOTICEBOARD

May 16th

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Dear Members,

 

Congratulation to Wizu on winning the Voice Of The Customer Innovation category of the UK National Innovation Awards 2017.

 

Live Final: 11am (BST) on May 16th 2017

 

Winner: Wizu
Runner-up: MaritzCX
Finalist: Confirmit
Finalist: Performance Telecom

 

Collecting and analysing the voice of the customer is essential to customer experience management, product development and marketing strategy. The challenge for organisations is how to engage customers with surveys in order to extract meaningful actionable insights. Wizu’s winning entry demonstrated innovation in survey delivery, structuring and response options, allowing users to build surveys to engage defined customer segments.

 

All four finalists are commended on the quality of their written entries and live final presentations.

 

Join The Judging Faculty

 

If you’d like to join your peers in the Judging Faculty, you can do so by judging one or more of the following live online category finals:

 

Digital Self-Service Innovation

Live Final: May 23rd at 11am – 1.30pm BST

 

Collaboration Innovation

Live Final: October 17th at 11am – 1.30pm BST

 

For more information on each category, download the Judging Faculty Brochure.

 

Thanks to all who have helped and supported the establishment of this recognition programme. The Nationals are fast emerging as the ‘People’s Choice Awards” for industry.

 

Kind regards,

 

Jon Snow

 

Chairman

 

Directors’ Club United Kingdom

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ABOUT

Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.

 

In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.

 

The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.

 

Membership

 

Directors’ Club membership is by invitation.

 

You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.

 

Email jon.snow@directorsclub.org.uk to confirm your membership qualification.

 

Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.

 

All prospective members must have an up-to-date professional profile on Linkedin.com.

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DIARY

RETAIL LEADERSHIP DINNER & DEBATE

 

Thursday, May 25th 6.30pm – 9.30pm

 

Roux At The Landau, The Langham Hotel, London

 

Digital Is De-Humanising Retail: What Is The Future Role Of People In Customer Interaction Within Retail?

 

By invitation

 

Sponsored by Webhelp

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NEW EXCLUSIVE RESEARCH WEBINAR

 

Thursday, June 8th 1pm – 2pm

 

Online via GoToWebinar

 

“The People Factor” Understanding the Future Nature of Work in Customer Service

 

Arceeb Moughal, Director of Commercial, Kura

Mike Havard, Director, Ember Services

 

Register here

 

For further information on this topic please click here

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CHANGING CUSTOMER ECONOMICS DINNER & DEBATE

 

Thursday, June 15th 6.30pm – 9.30pm,

 

Roux At The Landau, The Langham Hotel, London

 

Can We Afford To Talk To Our Customers Anymore? The Changing Economics Of Customer Interaction

 

By invitation

 

Sponsored by Genesys

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ACHIEVING EXCELLENCE BREAKFAST & BRIEFING

 

Thursday, June 22nd 8.30am – 10am

 

The Ivy Club, Soho, London

 

The AO.com Story Told By David Atherton: A Case Study In Achieving Excellence In Customer Experience & Employee Engagement

 

By invitation

 

Sponsored by Genesys

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TRAVEL LEADERSHIP DINNER & DEBATE

 

Thursday, June 22nd 6.30pm – 9.30pm

 

Roux At The Landau, The Langham Hotel, London

 

Digital Is De-Humanising Travel: What Is The Future Role Of People In Customer Interaction Within Travel?

 

By invitation

 

Sponsored by Webhelp

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CHANGING CUSTOMER ECONOMICS DINNER & DEBATE

 

Thursday, June 29th 6.30pm – 9.30pm

 

Roux At The Landau, The Langham Hotel, London

 

Can We Afford To Talk To Our Customers Anymore? The Changing Economics Of Customer Interaction

 

By invitation

 

Sponsored by Genesys

Invitation-To-A-Directors_Club_United_Kingdom_Dinner_&_Debate_At_Roux_At_The_Landau_The_Langham_Hotel_On_June_29th_2017

BUSINESS CHALLENGE BREAKFAST & BRIEFING

 

Wednesday, July 5th 8.30am – 10am

 

The Ivy Club, Soho, London

 

Shrinking The Contact Centre: Reduce Inbound Call Volumes Through Deflection To Digital

 

By invitation

 

Featuring insight and knowhow from Jacada

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