8th June


Dear Members,


On May 25th we embarked on our journey to formalise the Directors’ Club United Kingdom membership.


Three classes of membership were created; A-class, B-class and C-class.


An invitation to formally join Directors’ Club was sent to all who had previously engaged with our mission and gatherings.


The benefits of each class of membership can be found in the invitation PDF.


We have achieved our first target of 1,000 members.


Our next target is 5,000 membership by September 1st and then 10,000 members by the year-end.


If you and or colleagues wish to request an invitation to join, please email me on:


We are working hard over the summer to create member-exclusive content and launch the Directors’ Club House social network.


Come back here for future updates.


Kind regards,


Jon Snow


Founder & Chairman, Directors’ Club United Kingdom


Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.


In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.


The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.




Directors’ Club membership is by invitation.


You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.


Email to confirm your membership qualification.


Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.


All prospective members must have an up-to-date professional profile on




Tuesday, September 25th, 8.30am – 10.30am


The Ivy, 1-5 West Street, London


Low Contact Or No Contact


Ideas On How To Design Service To Lower The Number Of Customer Contacts Per Order


By invitation


Sponsored by ServiceNow



Wednesday, September 26th, 8.30am – 10am


The Ivy Club, 9 West Street, London


Customer-Centric Leadership


Driving A Customer Experience Culture From Within


By invitation


Sponsored by TTEC



Thursday, September 27th, 1pm – 2pm


Online using GoToWebinar


Can – Will – Should – Robots Take Over Customer Service Delivery?


For details of the two-part research process click here


Register here


Sponsored by Genesys



Tuesday, October 16th, 8.30am – 10am


The Ivy Club, 9 West Street, London


Success Stories Of Deploying And Optimising Chatbots


By invitation


Sponsored by IMImobile



Thursday, November 8th, 8.30am – 10.30am


The Ivy, 1-5 West Street, London


Building Emotional Connections


How Customer Emotions Impact Travel Experiences And Brand Loyalty


By invitation


Sponsored by Webhelp