NOTICEBOARD

September 2017

 

Dear Members,

 

Our third and final term of the year has begun, which means autumn is nearly upon us and Christmas is only around the corner!

 

However, over the next 3-months Directors’ Club United Kingdom has its most packed term yet!

 

See the Diary section below. Plus, we have more events in the pipeline!

 

In addition, we have a new category in our UK National Innovation Awards series, showcasing innovations in Virtual Customer Assistant technology.

 

See the awards website for more information. If you’d like to join our judging faculty for this category (subject to qualification), please email me on jon.snow@directorsclub.org.uk

 

Winner’s Webinar

 

The winner of the Digital Self-Service category of the UK National Innovation Awards, Jacada, will be presenting their Winner’s Webinar on October 17th at 1pm – 2pm BST.

 

Click here for the webinar invite, free and open to all. To register click here.

 

I hope to see you at one of our events.

 

Kind regards,

 

Jon Snow

 

Founder & Chairman

 

Directors’ Club United Kingdom

ABOUT

Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.

 

In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.

 

The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.

 

Membership

 

Directors’ Club membership is by invitation.

 

You can request a membership invitation if you are a chief, director or head in an operations- or customer- or employee-centric role.

 

Email jon.snow@directorsclub.org.uk to confirm your membership qualification.

 

Sorry, we cannot offer membership to consultants; freelancers; job seekers; or B2B sales, marketing or business development.

 

All prospective members must have an up-to-date professional profile on Linkedin.com.

DIARY

WINNER’S WEBINAR – UK NATIONAL INNOVATION AWARDS 2017

 

Tuesday, October 17th, 1pm – 2pm BST

 

Jacada will present their winning entry in the Digital Self-Service Innovation category

 

Reduce Inbound Call Volumes Through Deflection To Digital

 

Free For All To Attend

 

Register here

SELF-SERVICE ROADMAP DINNER & DEBATE

 

Thursday, November 9th, 6.30pm – 9.30pm

 

The Langham Hotel, London

 

Self-Service Is The Future Of Customer Interaction

 

How To Foster Digital Habits And Shift Customers’ Service Preferences

 

By invitation

 

Sponsored by Jacada

BREAKFAST BUSINESS SCHOOL

 

Tuesday, November 14th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Club At The Ivy, Soho, London

 

Delivering Flexibility & Accessing Hard-To-Hire Skills

 

Opportunities, Risks & Rewards Of The Home-based Customer Support Agent Model

 

By invitation

 

Sponsored by SYKES

CUSTOMER CONTACT GOOD IDEAS EXCHANGE

 

Thursday, November 16th, 6pm – 9.30pm

 

Claridge’s Hotel, London

 

Your Next Big Customer Contact Challenge Addressed By Your Peers

 

By invitation

 

Sponsored by Genesys

BREAKFAST BUSINESS SCHOOL

 

Thursday, November 30th, 8.30am – 10am (optional 30-mins of networking before and after)

 

The Private Room at The Ivy, Soho, London

 

The Need For Artificial Emotion In Customer Engagement

 

Understand The Science Of Emotion: Capturing, Measuring, Analysing, Engaging

 

By invitation

 

Sponsored by TeleTech

CUSTOMER SERVICE GOOD IDEAS EXCHANGE

 

Thursday, November 23rd, 6pm – 9.30pm

 

Theo Randall at the InterContinental

 

Your Next Big Customer Service Challenge Addressed By Your Peers

 

By invitation

 

Sponsored by Genesys

CUSTOMER EXPERIENCE GOOD IDEAS EXCHANGE

 

Thursday, November 30th, 6pm – 9.30pm

 

Claridge’s Hotel, London

 

Your Next Big Customer Experience Challenge Addressed By Your Peers

 

By invitation

 

Sponsored by Genesys

INTELLIGENT INTERACTIONS DINNER & DEBATE

 

Thursday, December 7th, 6.30pm – 9.30pm

 

Theo Randall at the InterContinental

 

Intelligent Customer Interactions Are Challenging The Status Quo

 

By invitation

 

Sponsored by Webhelp